Frequently Asked Questions

Please read our FAQ before sending us a message.

Yes, once you place an order and make payment, your product(s) would get to you as quick as possible without delay.
To wash your human hair wig, follow these steps:
  1. Detangle the unit with a wig brush, or a large comb. Start on the ends and work your way to the base of the cap
  2. Rinse the hair with warm water, the water should be flowing in the direction as the hair to avoid tangling
  3. Avoid soaking the hair in the basin, it may tangle that way
  4. Using your fingers, distribute shampoo evenly throughout the hair
  5. Rinse with warm water thoroughly to remove shampoo, again the water should be flowing in the direction as the hair to avoid tangling
  6. Remove excess water by gently patting with a towel. Avoid squeezing the hair
  7. Using your fingers, distribute conditioner throughout the hair, comb through (or use tangle teaser)
  8. Remove the conditioner by rinsing with warm water. To remove excess water, pat unit dry (you may also leave unit in the towel for 5 mins also)
  9. Allow wig to air dry, once dry, style as usual
Credit card payment transaction will be taken care of by our trusted partners paypal. They are truly professional with a very secure and reliable system. If you meet any trouble with the payment process, please contact us via email ( then our support team will instruct you what to do.
All Products are a month guaranteed. If your product requires Tightening/re-stitching it can be sent back within a month time frame to be fixed free of charge. Please note that the shipping costs will have to be paid by the customer.
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.
Yes, the request should be raised up within 7 days after your purchase date. We only give you ONE exchange. The second request will not be accepted.