By agreeing to the terms and condition of our website and placing your order, it means you have read our refund/return policy.
Our wigs are of GREAT quality. They are beautifully constructed and neatly done to enable optimal satisfaction guaranteed. If upon receiving your order and you are not satisfied, please read below our return policy in order for your return to be processed effectively.
ALL ORDERS MADE DURING ANY SALE PERIOD (E.g black friday sales, christmas sales, flash sales, etc) AND ANY ORDER MADE FROM OUR “DISCOUNTED/CLEARANCE” SECTION WIGS ARE NON REFUNDABLE/RETURNABLE ?NON EXCHANGEABLE UNDER ANY CIRCUMSTANCES!!!!! ALL SALES DURING SALES ARE FINAL WITH NO EXCEPTION!!!
Please review the information below on our return and refund policy:
1.)All Item must be sent back within 7 business days of receiving!Days starts to count when tracking info shows it has been delivered. If 7 business days has passed since you received your item, unfortunately, we can’t/won’t accept your return for a refund or for an exchange. Contact us for return address.
2)To be eligible for a refund, all items must be returned in its ORIGINAL CONDITION EXACTLY AS IT WAS RECEIVED, ORIGINAL PACKAGING AND UNALTERED IN ANYWAY! Otherwise, refund will not be made. Item must be received and inspected on camera to make sure no issue with the item, and to ensur it was received the same way it was sent out before a refund will be acknowledged.
3)All processing fee charged by payment institution/merchant (e.g Sezzle, Klarna, Paypal etc..) CANNOT/WILL NOT be refunded. Be informed that once a payment merchant has processed a payment, they DO NOT refund this amount even if a refund is initiated by seller. This amount will also be deducted from your total amount paid.Please contact us if you wish to know the % charged by each payment merchant.
4) All returned item attracts a restocking fee of 15% (25% for HD wigs) with no exception!!This means that 15% or 25% of your total amount paid will be forfeited in addition to payment merchant fee.
5) Customer is responsible to pay their shipping cost of returning their item back to us. It’s advisable to consider using a trackable shipping service and purchasing shipping insurance when sending your item back to us.. We can’t guarantee that we will receive your returned item if you don’t consider this.
EXCHANGE OF AN ITEM!
6) In an event where a customer wants to return an item for an exchange and NOT for a refund, please be informed that every info above(From 1-5) still applies to your return with no exception. Customer is responsible for paying their shipping cost for the exchanged item to be sent back. We accept payment for re-shipping through zelle or paypal family and friends option ONLY! We will not ship your exchange out until we receive the shipping payment. Only our preferred way of shipping will be used!
7) All exchange must be made for an item of equal amount. In a case where customer wants an item that is lower in cost from the original purchase, please note that the balance amount will be forfeited (This means that you will not be refunded the difference in price if you want to exchange your item for a lower price).
ORDER CANCELLATION !
8)Pre-Orders/Custom orders CANNOT BE CANCELED once order has been placed, so be sure 100% before you order! Cancellations on ready to ship items can be canceled after 24hrs (only if the item hasn’t been sent out already).Be informed that ALL cancelled order will not be refunded their payment merchant fees. Once an order has been placed, the merchant processing fees can’t and won’t be refunded.
9)All Custom orders are not eligible for RETURN UNDER ANY CIRCUMSTANCES. ALL SALES ON CUSTOM ORDERS ARE FINAL!
RETURN TO SENDER ITEMS DUE TO UNCLAIMED ITEM OR WRONG ADDRESS!
10)In an event where a customer’s item is sent back to us due to it being unclaimed for any reason whatsoever or wrong address, if a customer wants a refund, options 3 and 4 above applies to the customer. In a case where customer wants the wig to be sent back, customer is responsible to pay a shipping cost.Our preferred shipping MUST BE USED!! WE DO NOT ACCEPT PRE-PAID LABELS SENT IN BY CUSTOMER!!). We will let customer know the exact amount to pay to have the item sent back.We accept zelle and paypal family and friend only for this option. WE HIGHLY RECOMMEND PROVIDING A VALID ADDRESS AND MOST IMPORTANTLY MONITORING AND TRACKING YOUR ORDER ONCE IT HAS BEEN PLACED TO AVOID THIS ISSUE.
Please note that this is our return policy and it must be adhered to.If you do not agree to it, we apologize for the inconveniences and recommend shopping with a different vendor.
By going ahead to place your order, it means you have read our policy and have agreed to adhere to every details of our refund policy. We appreciate your support and thank you for shopping with us.
To complete your return, please email us at enquiry@braidswigqueen.com or shop@braidswigqueen.com
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry.braidswigqueen.com or shop@braidswigqueen.com