REFUND and RETURN Policy.
By agreeing to the terms and condition of our website and placing your order, it means you have read our refund/return policy.
Our wigs are of GREAT quality. They are beautifully constructed and neatly done to enable optimal satisfaction guaranteed. WE DO NOT ACCEPT RETURNS/REFUNDS ON ORDERS ONCE THEY HAVE BEEN SHIPPED AND RECEIVED BY CUSTOMER. We can only accept returns/refund if Customer received a wrong item other than what was ordered. (E.g, style, lace of wig, etc).
ALL ORDERS MADE DURING ANY SALE PERIOD ARE NON REFUNDABLE/RETURNABLE UNDER ANY CIRCUMSTANCES!!!!!
In a case where customers insist for a return/refund, please review the information below:
1.) Shipping fee is NON REFUNDABLE! Shipping fees will be deducted from customers total amount paid!
2)All processing fee charged by payment institution/merchant (e.g Sezzle, Klarna, Paypal etc..) CANNOT/WILL NOT be refunded. Be informed that once a payment merchant has processed a payment, they DO NOT refund this amount even if a refund is initiated by seller. This amount will also be deducted from your total amount paid.Please contact us if you wish to know the % charged by each payment merchant.
3)To be eligible for a refund, all items must be returned in its ORIGINAL CONDITION, ORIGINAL PACKAGING AND UNALTERED IN ANYWAY! Otherwise, refund will not be made. Item must be received and inspected for no issue before a refund will be acknowledged.
4)Item must be sent back within 5 business days of receiving! If 5 business days have passed since you received your order, we can’t offer you a full refund.Contact us for return address.
To complete your return, please email us at enquiry@braidswigqueen.com or shop@braidswigqueen.com
NOTE THAT: You will be responsible for paying for your own shipping costs for returning your item. Remember that Shipping costs and merchant processing fees are non-refundable!!!. When you receive a refund, the cost of shipping and processing fees will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry.braidswigqueen.com or shop@braidswigqueen.com
Shipping returns to Us.
It’s advisable to consider using a trackable shipping service and purchasing shipping insurance when sending your item back to us.. We can’t guarantee that we will receive your returned item if you don’t consider this.
Need help?
Contact us at enquiry.braidswigqueen.com or shop@braidswigqueen.com for questions related to refunds and returns.